All products are shipped within 7 business days from the time an order is placed on our web site. The majority of orders ship within 3-5 business days. We shipvia UPS or USPS as your shipment carrier. Orders that have choosen UPS 3 Day Select, 2 Day Air, 2 Day Air AM, Next Day Air, Next Day Air Saver, Next Day Air Early AM or USPS Priority Mail, Express Mail, Parcel Post as their shipping method, will ship within 1-3 business days from the time we receive the order. When a single order contains multiple items, the item with the longest estimated ship time will impact time of shipment. Multiple items in a single order may ship in separate boxes.
Note that shipping time estimates do not include transit times. Your order transit time is determined by the shipping method you specify during checkout (UPS Ground, UPS 2 Day, UPS 3 Day, USPS Express, etc) and by the distance between your address and our order fulfillment centers. For international orders, your item/items may be delayed because of customs and transit.
Most orders ship from our main fulfillment center:
There are some situations where we will ship your order, in full or in part, from a secondary fulfillment center. Your entire order will most often ship from our main center; however, should a portion of your order be shipped separately, you will be notified with multiple tracking numbers and information.
We do ship international.
Any Order/Orders with incorrect Address will incurred a $10.00 address correction fee. This policy is enforced on everyone who buys from www.swordsaxe.com.
We have gone the extra mile to ensure that every order is processed with accuracy and efficiency. Our web site is fully integrated with our shipping department, providing every customer with:
- Knowledgeable Shipping Department
Our experienced team knows our product line and understands the importance of safely presenting these products to our customers. Special care is taken to use proper packing materials and procedure.
- Quality Control
Prior to shipment, all orders undergo inspection to ensure merchandise matches order and are not defective
- Status Updates
From the time an order is placed, to the time an order ships, our customers receive e-mail status notifications every step of the way.
- Tracking Information
Our customers are sent tracking numbers and information for all orders.
- Low Shipping Cost
Unlike vendors that over charge customers shipping rates, all of our customers pay low accurate shipping rates on their order.
Please allow 1-15 business days for refund claims to be processed and issued. Approval for a refund is at the discretion of SwordsAxe. Some approvals may take an additional 1-5 business days before processing begins. Refunds during the holiday season may take longer to complete. After the refund has been issued, it is considered submitted and may take a few days to show up in the account. Financial institutions and transit delays may apply but are not the responsibility of SwordsAxe. All shipping costs are not refundable.